Bq99's Terms and Conditions — Please read before use

Bq99 (also referred to as "we" or "our platform") is an online gaming platform serving Bangladesh and other selected regions. These Terms and Conditions ("Terms") apply to the use of the bq99.app website and all related services.

By accessing the platform, creating an account, or participating in any game, you confirm that you have read, understood, and fully agree to these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our platform.

Bq99 reserves the right to update these Terms and Conditions at any time. Continued use of the platform following any changes will be considered acceptance of the revised terms. We recommend reviewing this page regularly.

When registering on bq99, you are required to provide accurate, complete, and up-to-date information. Creating an account using false or misleading information is strictly prohibited, and any such account may be suspended or closed at any time.

Each person may register only one account. If multiple accounts are found to be operated by the same individual, all associated accounts will be closed and any remaining balances may be forfeited.

• If any of your registration details change, please notify our support team without delay.
• Keep your password and login credentials strictly confidential — do not share them with anyone.
• We recommend enabling two-factor authentication (2FA) to keep your account secure.
• If you suspect unauthorized access to your account, contact us immediately.
• A national ID card or passport may be required for account verification.

You must be at least 18 years old to use the bq99 platform. Minors are strictly prohibited from playing on this platform. We may request valid proof of age at any time for verification purposes.

If we determine that a minor is using our platform, the account will be suspended immediately and all accumulated funds may be forfeited without refund.

In addition, a person will also be considered ineligible to use bq99 in the following circumstances:

• Registering from a country or region where online gaming is prohibited by law.
• Previously having been permanently banned from bq99.
• Being subject to an active self-exclusion agreement.
• Individuals unable to make informed decisions due to a mental impairment.

Deposits on bq99 can be made via bKash, Nagad, Rocket, and various bank transfers. Visit our deposit page for details on minimum and maximum deposit limits.

All deposits are processed in Bangladesh Taka (BDT) and are generally credited to your account within minutes. If a delay occurs due to technical reasons, our support team will assist you.

• Only use a payment method that is registered in your own name for deposits.
• Deposits made using a third-party payment account will be declined.
• Save a screenshot of your payment confirmation once a deposit is completed.
• If a deposit does not go through, contact support within 24 hours.

To make a withdrawal from bq99, your account must be fully verified. Large withdrawals may be held pending completion of the KYC (Know Your Customer) process. This is in place to protect both you and us.

Withdrawals are typically processed within 1 to 24 hours. Minor delays may occur on weekends or public holidays. Before submitting a withdrawal request, ensure your account has sufficient balance and that any applicable wagering requirements have been met.

• Withdrawals can only be made to the same payment method used for the original deposit.
• Minimum withdrawal amount: 500 BDT.
• Daily withdrawal limits apply — contact support for details.
• Bq99 reserves the right to temporarily suspend a withdrawal if fraud is suspected.
• Wagering requirements must be met before any bonus winnings can be withdrawn.

Bq99 offers welcome bonuses, deposit bonuses, cashback, and other promotional offers from time to time. Each bonus comes with its own terms and conditions, which must be read carefully before claiming.

In general, bonus funds must be wagered a specified number of times (wagering requirement) before withdrawal is permitted. For example, a 30x wagering requirement on a 1,000 BDT bonus means you must place a total of 30,000 BDT in bets.

• A valid promo code may be required at registration to receive a bonus.
• Each promotion is limited to one participation per person or household.
• Bonuses may be restricted to specific games only.
• We reserve the right to void bonuses if misuse or manipulation is detected.
• Bonuses have an expiry date — unused bonuses will be forfeited after the specified period.

All games on bq99 use RNG (Random Number Generator) technology, ensuring that every outcome is entirely random and unbiased. Our game providers are internationally recognized and certified.

The following activities are strictly prohibited and may result in account termination and forfeiture of funds:

• Using any software, bots, or automated tools to play games.
• Exploiting system vulnerabilities or bugs to gain an unfair advantage.
• Using the platform for money laundering or any other illegal financial activity.
• Harassing or intimidating other players.
• Abusing bonuses through the use of multiple accounts.
• Intentionally exploiting any technical error or glitch on the platform.

Protecting your personal and financial data is our top priority. bq99 uses 256-bit SSL encryption to keep all data secure, and our servers comply with international security standards.

We do not sell or share your personal information with third parties. However, information may be disclosed when required by law or upon request from a regulatory authority. For more details, please see our Privacy Policy View.

• Use a strong password and update it regularly.
• Avoid logging in over public Wi-Fi.
• Stay alert to phishing emails and suspicious links.
• Report any suspicious activity to us immediately.

Bq99 takes responsible gaming seriously. Gaming is meant to be entertainment — not a source of income or a solution to financial difficulties. We want every player on our platform to have a healthy and enjoyable experience.

The following responsible gaming tools are available on our platform:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Loss Limit: Set a cap on how much you can lose within a given period.
• Session Limit: Set a time limit for how long you play in a single session.
• Cooling-Off Period: Pause gaming activity for a set period of time.
• Self-Exclusion: Self-close your account for a long-term break.

For more information, visit our Responsible Gaming Page View.

Bq99 reserves the right to suspend or permanently close any account at any time and for any reason. Account closure may occur in particular under the following circumstances:

• Breaching any provision of these Terms and Conditions.
• Engaging in fraud or any illegal activity.
• Creating an account using false or misleading information.
• Registering as a minor.
• Account inactive for an extended period (over 12 months).

You may close your account at any time by contacting our support team. If you have a remaining balance, you can withdraw it before the account is closed.

Bq99 reserves the right to modify, amend, or update these Terms and Conditions at any time. For significant changes, we will make reasonable efforts to notify you via email or an on-platform announcement.

Continued use of the platform after any changes have been published will be considered acceptance of the updated terms. We encourage you to visit this page regularly.

If you have any questions or complaints regarding these Terms and Conditions, please contact our support team. Our team is available in English 7 days a week, 24 hours a day.

We aim to provide an initial response to complaints within 48 hours. Complex matters may take up to 7 business days to resolve. If you are not satisfied with our resolution, you may escalate your complaint to the relevant regulatory authority.

• Email: [email protected]
• Live Chat: Available directly on the platform
• Support Hours: 24/7 in Bangla