Gaming is entertainment — it should never become a burden. bq99 believes in responsible gaming and is committed to protecting every player's mental and financial well-being.
At bq99, we believe online gaming can be a fun and exciting form of entertainment — as long as it's enjoyed responsibly and in the right way. Responsible gaming isn't just about limiting your bets; it's about staying in full control of your time, money, and mental well-being while you play.
When gaming stops being fun and starts feeling like stress or an obligation, it's no longer enjoyable. Building a culture of responsible gaming on our platform is one of our core goals. We want every one of our players to be happy, healthy, and financially secure.
Online gaming is growing fast in Bangladesh. In this evolving landscape, bq99 has always promoted responsible play. We believe that creating informed players is the truest form of service.
The foundation of responsible gaming is simple — gaming doesn't control your life; you control gaming. Family, work, health, and relationships always come first. Gaming comes after — never before.
Responsible gaming is a practice where you decide in advance — how much time you'll spend, how much money you'll use, and when you'll stop. bq99 gives you all the support you need to make those decisions.
Bq99 takes responsible gaming seriously. At the core of how we operate are a set of key principles we uphold every day:
Bq99's goal goes beyond running a gaming platform — we want to help build a healthier gaming culture in Bangladesh where every player feels safe and informed.
Gaming addiction can develop gradually and often goes unnoticed. If you spot any of the following signs, it's important to take them seriously. These are common indicators of problematic gaming behavior:
If you notice even one of these signs in yourself, it's time to act. Seeking help is not a weakness — it takes courage. The bq99 support team is here for you.
Bq99 provides players with a range of effective protection tools to help you manage your own gaming experience:
Set a maximum daily, weekly, or monthly deposit limit. Once set, reducing the limit takes effect immediately; increasing it requires a 24-hour waiting period.
Set your own maximum wagering amount within a given period. This is the most effective way to stay in control of your finances.
Decide how long each gaming session will last. When the time is up, the system will automatically alert you or end your session.
If you need a break, you can set a cooling-off period ranging from 24 hours to 6 weeks. Your account will be locked for the entire duration.
Option to close your account for 6 months to 5 years, or permanently. No promotional messages will be sent during the Self-Exclusion period.
Review your full gaming and financial transaction history at any time. Understand your own patterns and make informed decisions.
Go to your account settings to set up these tools, or ask our support team for help. They are completely free to use and can be adjusted at any time.
If you feel that gaming is having a negative impact on your life, follow the steps below. Taking that first step is the hardest part — but also the most important:
Review the warning signs listed above and honestly compare them against your own behavior. If you recognize any of them, acknowledging it is the first step toward a solution.
Set deposit limits, session limits, or a cooling-off period on your account for immediate protection.
Let a family member or trusted friend know what you are going through. Do not fight this alone — reach out for support.
Our support team will assist you in complete confidence. Request self-exclusion or an account suspension at any time.
If needed, reach out to a professional counselor or mental health specialist. Gaming addiction is a health issue — and it is treatable.
Bq99 strictly enforces an 18+ policy. Our platform is for adults only, and we take every precaution to protect minors.
If you believe a minor is using our platform, please report it immediately at [email protected]. We will take action without delay.
A note for parents: talk openly with your children about the risks of online gaming. Awareness is the best protection.
You are not alone. Getting help for any gaming-related issue is your right. Alongside bq99, the following resources are also available:
24/7 support in Bengali. Reach us directly via the platform's live chat.
Send any responsible gaming requests to: [email protected]
Contact your local mental health center or the psychology department of a nearby hospital.
Family members are also welcome to contact us for support.
All responsible gaming services at bq99 are fully confidential. Your requests and personal information will never be shared with any third party.
Your safety and happiness are how we measure our success.
You are at the center of every decision bq99 makes. We always put your well-being ahead of profit.
Identity is verified at every step, from registration through every transaction. There is no room for minors or fraudulent activity.
From deposit limits to self-exclusion — every protection tool is right at your fingertips.
Support is easy to access in your own language. Our Bengali-speaking team is always here to help with any issue.
All responsible gaming communications are completely confidential. Your information is never shared with anyone.
We keep every player informed through regular responsible gaming tips, guides, and resources.