This page clearly explains how your personal information is collected, where it is stored, and how it is kept secure. Read our Privacy Policy in English.
Welcome to bq99. Thank you for reading our Privacy Policy. Protecting the privacy of our users' personal information is our highest priority. Whether you are visiting our website, registering an account, or playing games, we take our responsibility to handle your personal data with care and transparency seriously.
This Privacy Policy clearly sets out what types of information bq99 collects, why it is collected, how it is used, and what rights you have over your data. This policy has been developed in accordance with international data protection standards.
By using any bq99 service, you are deemed to have accepted the terms of this Privacy Policy. If you disagree with any part of this policy, please refrain from using our platform and contact our support team.
Bq99 is a responsible platform. We never sell your personal information or share it with third parties without your consent.
We collect certain necessary information when you register and use the bq99 platform. This information is used to provide a secure service, meet legal obligations, and improve your experience.
| Data Type | Example | Purpose of collection |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | KYC verification and age confirmation |
| Contact Information | Email address, mobile number | Account communications and security notifications |
| Financial information | BKash/Nagad number, bank account | Deposit & Withdrawal Processing |
| Technical Information | IP address, device information, browser | Security Monitoring & Fraud Prevention |
| Gaming information | Betting history, win and loss records | Responsible Gaming & Service Improvement |
| Log Data | Login time, session information | Account security and troubleshooting |
Bq99 may collect your information in several ways. Some information is provided directly by you, while other information is collected automatically.
Bq99 will never ask for your password or full payment card number by phone or email. If you receive such a request, contact our support team immediately.
Bq99 uses collected data only for specific, legitimate purposes. We never use your information for anything unnecessary. The main reasons we use your data are outlined below:
If you no longer wish to receive marketing messages from us, you can unsubscribe at any time by contacting support.
Bq99 uses cookies on its website. Cookies are small text files stored on your device that help improve your browsing experience. We use the following types of cookies:
You can manage or delete cookies through your browser settings. Please note that disabling essential cookies may affect certain features of the platform.
Our cookies never share your personal information with third-party advertisers.
Bq99 employs industry-leading technical and administrative safeguards to protect your data. Our data protection framework is regularly audited by independent reviewers.
No system on the internet is 100% impenetrable. However, we are committed to ensuring the highest level of protection possible. In the event of a security breach, we will notify you promptly in accordance with applicable law.
Under bq99's Privacy Policy, you have several important rights over your own data. We fully respect these rights and are committed to acting on them in a timely manner.
Request access to see what information we hold about you.
You can request that inaccurate or outdated information be corrected.
In certain circumstances, you can request that your data be deleted.
You can request that your data be used only for specific purposes.
Request a copy of your data in a machine-readable format.
You can object to the use of your data for specific purposes.
To exercise any of these rights, please contact our support team. We typically respond within 30 days.
How long bq99 retains your personal data depends on the type of information and applicable legal retention requirements. We do not keep any data longer than necessary.
Once the retention period expires, we securely delete or anonymise your data so that you can no longer be identified.
Bq99 is strictly for users aged 18 and above. We do not knowingly collect personal information from minors. Age verification is mandatory at registration and is confirmed through our KYC process.
If we become aware that anyone under the age of 18 is using our platform, we will immediately close that account and delete all associated data.
If a parent or guardian believes their child is using our platform, please notify our support team immediately.
Bq99 may update this Privacy Policy from time to time. Changes may be made due to business updates, legal requirements, or new technologies.
If any significant changes are made, we will notify you by email or via a notice on the platform. Continued use of the platform after such changes constitutes acceptance of the updated policy.
The date of the latest update to this Privacy Policy is shown at the top of the page. We recommend checking back regularly.
If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to our dedicated privacy team. We are available in English 7 days a week, 24 hours a day.
For formal data protection complaints, you may also contact the relevant regulatory authority in your country.
Keeping every piece of your information secure is our greatest responsibility at bq99.
All your data is protected with 256-bit SSL/TLS encryption. Information remains encrypted at every stage of transmission.
Identity verification documents are stored with the highest level of security and can only be accessed by authorised personnel.
Bq99 will never sell your personal information to advertisers or third parties — that is our commitment.
Independent security experts regularly audit our systems to identify and resolve vulnerabilities.
You have the full right to view, correct, or delete your personal information at any time. Submit a request whenever you need.
For any questions about data protection, our dedicated support team is always here to help.